FAQs
Do you offer local pickup?
Yes! We offer local pickup during our regular store hours. We are located in Fresh Meadows, Queens. We also offer local delivery every Wednesday for customers in the area. If you're interested in local delivery, please contact us before placing your order for details
Are your products safe for sensitive skin?
Our TOV collection was created with sensitive skin in mind. Yes, we focus on simple, thoughtfully selected ingredients and avoid unnecessary additives, artificial fragrances, and harsh ingredients commonly found in conventional products. Our products are made with naturally derived ingredients chosen to nourish and support the skin.
For the other brands we carry, we also hold products to a high standard. We carefully curate items and avoid many ingredients that don't align with our store's values, including: Artificial fragrances/parfum, Parabens, Phthalates, Sulfates (SLS/SLES), Formaldehyde-releasing preservatives, Mineral oil, PEG compounds, Synthetic dyes, Aluminum compounds (in personal care products), Artificial food dyes (such as Red 40, Yellow 5, and Blue 1), etc.
While everyone's skin is unique, we strive to offer products that are cleaner, gentler, and carefully selected for individuals and families looking to reduce their exposure to unnecessary ingredients. Always review ingredient lists and perform a patch test when trying a new product.
What is your return policy?
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be unused, in the same condition that you received it, in its original packaging, and accompanied by a receipt or proof of purchase. Please note that custom or personalized items, personal care products, and hazardous or flammable materials are not eligible for return.
If you have questions about a specific item, please contact us.
What does "clean", "low-toxic" or "non-toxic" mean?
It means choosing products made with thoughtfully selected ingredients while avoiding many commonly used ingredients that may be unnecessary or concerning to some consumers. We focus on products that align with our standards for quality, transparency, and mindful living.
What services do you offer?
We offer a variety of wellness services, including facials, acupuncture, massage therapy, aesthetic treatments, meditation classes, and more. For a complete list of services and details, please visit our Services page.
How can I book an appointment?
To book an appointment, please call or text us at (347) 502-3010.
Our store
186-08 Union Tpke.
Fresh Meadows, NY, 11366